Deposit Policy

To ensure the smooth operation of our studio and provide all clients with access to our services, we have implemented the following policies. These guidelines guarantee that once a deposit or payment is made, your appointment is reserved specifically for you and will not be allocated to anyone else. This ensures your procedure will be carried out as planned, exclusively for you.

To secure your appointment, a deposit (50% of the total cost for the treatment) is required at the time of booking. If booked online, payment is made via our booking system.

The deposit can be paid by debit or credit card over the phone or in the studio. At this time, we do not accept cash payments. Please note that no card details are stored at the studio—payment details are entered directly into our SumUp machine to authorize payment. A receipt can be emailed or texted immediately after payment.

The deposit will be held as a credit toward your appointment:
• Cancellations with more than 48 hours’ notice: The deposit is refunded or forwarded to a new appointment.
• Cancellations with less than 48 hours’ notice: The deposit is forfeited as a late cancellation fee.
• No-shows: The deposit is forfeited as a no-show fee. Future appointments will require full payment at the time of booking.

By paying the deposit, you secure your procedure and ensure that it will be carried out at your reserved time without interruptions or delays for other clients.

Cancellation and Rescheduling Policy

If you cancel your appointment without giving at least 48 hours’ notice, your deposit will be retained as a late cancellation fee.

If you are more than 15 minutes late for your appointment, a £10 fee may be added to the cost of your procedure. This ensures that our schedule remains fair to other clients.

Missed and Late Cancellation Appointments Policy

Missing an appointment or failing to provide at least 48 hours’ notice for cancellations negatively impacts other clients and the studio’s operations. This can result in:
• Longer waiting times for appointments.
• Frustration for clients needing last-minute bookings.

To address this, Bazko Beauty Studio has implemented the following policy:
• Missed appointments or late cancellations (less than 48 hours’ notice): The full (100%) deposit paid will be retained as a fee.
• If you cannot attend, please notify us at least 48 hours in advance by email at hello@bazko.co.uk or by responding to our email/text reminders.

For New Clients
If you fail to show up for your appointment or do not notify us at least 48 hours in advance, your prepaid deposit (50% of the total cost for the treatment) will be forfeited.

Important Note
Please ensure that you provide accurate contact information, including your email and phone number. If incorrect details are submitted, you may not receive appointment confirmations, reminders, or updates. Please double-check your information when booking to avoid any inconvenience.

General Etiquette
We kindly ask that you arrive 5 minutes before your scheduled appointment time. Our waiting room is available for your comfort. Occasionally, appointments may run slightly behind schedule if a client requires additional time for their treatment. We appreciate your patience as we strive to provide every client with exceptional care and attention.

Thank you for your understanding and for helping us maintain a seamless experience for all our clients!