Terms and Conditions | Bazko Beauty Studio & Academy

Terms and Conditions: Bazko Beauty and Academy

Last updated: 23 November 2025

These Terms and Conditions (“Terms”) set out the basis on which Bazko Beauty and Academy (“Bazko Beauty”, “we”, “us”, “our”) provides beauty treatments, training courses and access to our website at [www.bazko.co.uk] (the “Website”).

By booking or receiving a treatment, enrolling in a course, or using our Website, you agree to be bound by these Terms. If you do not agree, you should not proceed with a booking, purchase or use of the Website.

Nothing in these Terms affects your statutory rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (for most online/phone bookings).

1. Who we are

Business name: Bazko Beauty and Academy
Legal entity: [Bazko Beauty and Academy Ltd, company number SC0xxxxx]
Registered / trading address: [Full address, Scotland]
Email: [info@bazkobeauty.co.uk]
Telephone: [0XXXX XXXXXX]
Website: [www.bazko.co.uk]

2. Definitions

In these Terms:

“Client” / “you” – any person who books or receives a beauty treatment or other service from us.
“Learner” / “Student” – any person who enrols on or attends a course or training delivered by Bazko Beauty and Academy.
“Course” – any training, class, workshop or programme delivered by us in person or online.
“Treatment” – any beauty, aesthetic or wellness service we provide.
“Contract” – a legally binding agreement between you and us formed when we accept your booking or order.

3. Scope of these Terms

These Terms apply to:

Beauty treatments and related services provided at our premises or at agreed locations;
Academy courses delivered in person, online or in a blended format;
Use of our Website, including any online booking system or e-commerce functionality.

Additional or specific terms (for particular offers, courses, or promotions) may also apply. If there is any conflict, those specific terms will take priority over these general Terms.

4. Booking treatments

4.1 How bookings are made
You can book treatments:

In person at our salon;
By telephone;
Via social media or direct message (where offered); or
Online through our Website or any online booking platform we use.

A booking is not confirmed until we have sent a confirmation message (by email, SMS, app notification or similar).

4.2 Information you must provide
You must provide accurate and complete information when booking, including:

Your full name and contact details;
The treatment(s) you require;
Any relevant medical conditions, allergies, medication or recent procedures that may affect the treatment.

If you do not provide required information, we may be unable to accept your booking or perform the treatment safely.

4.3 Appointment times
Please arrive in good time for your appointment. If you arrive late, your treatment time may be reduced or, if very late, we may have to cancel the appointment and treat it as a late cancellation (see Section 9).

5. Medical conditions, patch testing and client responsibilities

5.1 Health and contraindications
Certain medical conditions, allergies or medications may mean a treatment is unsuitable or must be adapted. You are responsible for informing us of:

Any allergies or sensitivities;
Any current or recent medical conditions, injuries or operations;
Pregnancy or breastfeeding;
Any changes in your health between appointments.

Failure to disclose relevant information may increase risk of adverse reactions and may affect any claim you later wish to make.

5.2 Patch tests
Some treatments (for example, tinting, certain lash/brow services, some advanced skin treatments or hair colouring) require a patch test to be carried out a specified time (typically 24–48 hours) before the treatment and at intervals thereafter. This is common industry practice to reduce allergy risk.

We will advise you if a patch test is required and when it must be done.

If you refuse a patch test or do not attend for it in good time, we reserve the right to cancel or reschedule your appointment and apply our cancellation policy.
Patch test results from other salons are not accepted.
If you experience any reaction following a patch test, you must inform us immediately.

5.3 Aftercare and instructions
We may provide written or verbal aftercare instructions following your treatment. You agree to follow these instructions carefully. If you fail to follow aftercare advice, this may reduce the effectiveness of the treatment and increase the risk of adverse effects.

5.4 Results not guaranteed
We will perform treatments with reasonable care and skill, as required by the Consumer Rights Act 2015, but we cannot and do not guarantee particular results, as outcomes can vary depending on individual factors (skin type, hair growth, lifestyle, adherence to aftercare, etc.).

6. Children and young people

Some treatments may not be suitable for persons under a certain age. We reserve the right to refuse specific treatments on safety or insurance grounds.
For clients under 18, parental or guardian consent may be required. For some treatments we will only treat over-18s.
Children must not be left unsupervised in the salon. We may refuse treatment if appropriate supervision cannot be ensured.

7. Prices and payment (treatments)

7.1 Prices
Current prices are shown on our Website, price list or booking system. We reserve the right to change prices at any time. The price applicable to your treatment is the price quoted at the time your booking is confirmed, unless an obvious error is present.

7.2 Deposits
We may require a deposit to secure your booking, particularly for longer appointments, packages or group bookings. Deposits are usually deducted from the final bill. Where you cancel or fail to attend, deposits may be retained in accordance with our cancellation policy (Section 9).

7.3 Payment
Unless otherwise agreed:

Payment is due at the time of your appointment;
We accept the payment methods displayed in the salon or on the Website (e.g. cash, card, online payments).

Where you purchase products as well as treatments, payment for products is due at the time of purchase.

8. Gift vouchers and packages

8.1 Gift vouchers
Gift vouchers:

Are valid only for the period stated on the voucher;
Are non-refundable and cannot usually be exchanged for cash;
Must be presented at the time of redemption.

If a voucher expires, we are under no obligation to extend its validity, but may do so at our discretion.

8.2 Packages and special offers
Packages or promotional offers may be subject to additional terms, such as specific treatments included, date restrictions, or limited availability. Once purchased, these are normally non-refundable except where required by law.

9. Cancellations, rescheduling and no-shows (treatments)

9.1 Your right to cancel
If you need to cancel or reschedule, please let us know as soon as possible.

Our standard policy (unless otherwise stated) is:

More than [48 hours] before your appointment: you may cancel or reschedule without charge and any deposit may be transferred or refunded.
Less than [48 hours] before your appointment or failure to attend (“no-show”): we may retain your deposit and/or charge up to 100% of the treatment cost, as set out in our current cancellation policy.

We consider this reasonable given the difficulty of re-filling late-cancelled appointments.

9.2 Our right to cancel or reschedule
We may cancel or reschedule an appointment where:

The therapist is unwell or unavailable;
There are health and safety concerns;
You have not complied with these Terms (e.g. required patch test not completed); or
Events outside our reasonable control occur (see Section 16).

If we cancel for reasons within our control and you have paid a deposit or prepayment, we will offer you a rescheduled appointment or a refund of the affected amount.

9.3 Consumer Contracts Regulations – distance bookings
For certain services booked online, by phone or off-premises, you may have a legal right to cancel within 14 days of booking under the Consumer Contracts Regulations 2013, subject to important exceptions.

However, if:

You ask us to perform the treatment within the 14-day period, and
We complete the treatment before you cancel, you acknowledge that your cancellation right is lost once the service is fully performed.

If you cancel after we have started but not completed a service within the 14-day period, we may be entitled to keep a proportion of any payment to cover services already provided.

10. Academy courses – applications and bookings

10.1 Course information
We aim to provide accurate descriptions of our courses, content, duration, entry requirements, accreditation and fees on our Website and marketing materials. However, we may make minor changes to improve the course or respond to trainer availability or regulatory updates.

10.2 Eligibility and prerequisites
Some courses may have specific prerequisite qualifications, experience levels or language requirements. It is your responsibility to ensure you meet these requirements before booking. We may request evidence of prior qualifications.

10.3 Forming a contract
A contract for a Course is formed when:

You submit a booking or enrolment request (online form, email or other method); and
We issue a course confirmation (email or other written confirmation) or accept payment.

We reserve the right to decline an application at our discretion (for example, if entry requirements are not met or the course is full).

11. Academy fees, payments and refunds

11.1 Fees and payment terms
Course fees and any additional charges (e.g. kits, exam fees) are displayed in the course description or booking confirmation. Unless otherwise stated:

A deposit may be required to secure your place;
The balance of fees must be paid by the date stated in your confirmation (often before the course start date);
Non-payment may result in your place being cancelled.

11.2 Consumer/student vs business bookings
If you book as an individual for personal use, UK consumer laws, including the Consumer Rights Act and Consumer Contracts Regulations, will normally apply.

If you book on behalf of a business (e.g. a salon sending staff), some consumer protections may not apply. Business-to-business bookings may be subject to separate terms.

11.3 Cancellations and refunds (distance bookings)
Where you enrol in a Course online, by phone or off-premises, and you are a consumer, you may have a 14-day cancellation (“cooling-off”) period from the date of our confirmation, subject to the Consumer Contracts Regulations.

However:

If you request that the Course starts within the 14-day period, you agree that we may begin providing the service immediately;
If the Course is fully completed within the 14 days (e.g. a short intensive course), you acknowledge you will lose your right to cancel once it is completed;
If you cancel after we have started providing the Course but before completion, we may retain a reasonable amount to cover the proportion of the Course already delivered and any non-recoverable costs (e.g. materials, venue or awarding body fees).

We will set out any specific cancellation and refund policy for each Course in your booking information. Where our policy differs from your statutory rights, your statutory rights will take precedence.

11.4 Non-attendance and partial attendance
Failure to attend, late arrivals or early departures may mean you do not complete the Course or meet assessment requirements. In these cases, fees are normally non-refundable, and we have no obligation to provide extra tuition unless otherwise agreed.

12. Academy attendance, behaviour and safety

12.1 Professional conduct
We expect all learners to behave in a respectful and professional manner towards staff, models and other learners. We may remove you from a Course (with no obligation to refund) if you:

Are abusive, threatening or harassing;
Are under the influence of alcohol or drugs;
Refuse to follow reasonable health and safety instructions; or
Seriously disrupt the learning environment.

12.2 Health and safety, models and practice
Courses may involve practical work, including working on live models or each other. You must:

Follow our health and safety instructions at all times;
Use equipment and products as directed;
Inform us of any health conditions that may be relevant.

We take reasonable steps to ensure a safe environment, but practical training carries some inherent risk, which you accept by participating, subject always to our duty to exercise reasonable care and skill.

13. Certificates and accreditation

13.1 Assessment and completion
Course completion and/or certification may depend on:

Attendance (e.g. minimum attendance percentage);
Successful completion of assessments, case studies or practical evaluations;
Demonstrating required standards of competence.

We reserve the right not to issue a certificate if, in our professional judgment, you have not met the necessary standard, even if you have attended the course.

13.2 Recognised qualifications
Where a Course is described as “accredited”, “recognised” or “approved” by an awarding body or insurer, we will provide accurate information to the best of our knowledge. However, accreditation requirements are set by third parties and may change. You are responsible for checking that a particular course meets your intended purpose (e.g. for insurance or professional registration) before booking.

14. Intellectual property and use of materials

14.1 Course materials
All course materials, manuals, handouts, videos, online content and other resources (the “Materials”) are owned or licensed by Bazko Beauty and Academy unless stated otherwise.

You are granted a personal, non-transferable licence to use the Materials for your own learning and reference only. You must not:

Copy, reproduce, distribute or sell the Materials;
Share login details or online content with others;
Record or livestream training sessions without our prior written consent.

14.2 Website content
All content on our Website (text, images, logos, layout) is protected by intellectual property rights. You may view and print pages for personal use but must not reuse, reproduce or distribute content for commercial purposes without our permission.

15. Liability

15.1 Our duty of care
We are responsible for ensuring that services are provided with reasonable care and skill, as required by the Consumer Rights Act 2015.

15.2 What we are not responsible for (as far as the law allows)
Subject to clause 15.3, we are not liable for:

Loss or damage that was not reasonably foreseeable at the time you entered into the Contract;
Any loss or damage arising where you have failed to follow our instructions, consultation advice or aftercare guidance;
Loss of profits, loss of business, loss of earnings or similar purely financial loss where you are a business customer and not acting as a consumer;
Personal property lost, damaged or left unattended on our premises, unless caused by our negligence.

15.3 Liability we do not exclude
We do not exclude or limit our liability where it would be unlawful to do so, including:

Liability for death or personal injury caused by our negligence;
Liability for fraud or fraudulent misrepresentation;
Any rights you have as a consumer that cannot be legally limited under the Consumer Rights Act 2015 or other applicable law.

15.4 Allergic reactions and sensitivities
We take reasonable precautions to minimise the risk of adverse reactions, including carrying out patch tests where appropriate and taking consultation information. However, some reactions cannot be predicted. By proceeding with treatments or participating in practical training, you acknowledge this risk, provided we have acted with reasonable care and skill.

16. Events outside our control

We are not liable for any failure to perform, or delay in performing, our obligations under a Contract to the extent that such failure is caused by events outside our reasonable control (for example, extreme weather, fire, flood, epidemic, government restrictions, strikes, power failure or major technical issues).

Where such events occur, we will contact you as soon as reasonably possible to inform you and, where feasible, arrange a new date or alternative solution.

17. Complaints and dispute resolution

17.1 Complaints
If you are unhappy with any aspect of our services, please contact us as soon as possible so we can try to resolve the matter:

In person at the salon;
By email at [info@bazkobeauty.co.uk]; or
Via the contact form on our Website.

We will handle complaints fairly and promptly, in line with our internal complaints procedure and your rights under UK consumer law.

17.2 Alternative dispute resolution
Where appropriate, we may suggest using an independent mediation or dispute-resolution service. This does not affect your right to take legal action.

18. Use of the Website

By using our Website, you agree:

Not to use it for any unlawful purpose;
Not to attempt to gain unauthorised access to any part of the site or its systems;
Not to introduce viruses or other harmful technology.

We do not guarantee that the Website will always be available or error-free. We may suspend or withdraw the Website, or any part of it, for maintenance or business reasons.

For information on how we collect and use personal data when you use the Website, please see our Privacy Policy and Cookie Policy.

19. Changes to these Terms

We may update or amend these Terms from time to time, for example to reflect changes in:

Our services, pricing or business structure;
Applicable laws and regulations;
Industry best practice.

When we make significant changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you via the Website or by email.

The version of the Terms in force when your booking is made will apply to that booking, unless we agree otherwise with you.

20. Governing law and jurisdiction

These Terms and any disputes arising in connection with them (including non-contractual disputes) are governed by the law of Scotland.

You and we agree that the Scottish courts shall have jurisdiction to settle any disputes arising out of or in connection with these Terms or our services, without prejudice to any mandatory rights you may have as a consumer to bring a claim in your local courts.

21. Contact details

If you have any questions about these Terms, please contact us:

Bazko Beauty and Academy
Address: [Full address, Scotland]
Email: [info@bazkobeauty.co.uk]
Telephone: [0XXXX XXXXXX]
Website: [www.bazko.co.uk]