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Cancellation & Rescheduling Policy: Bazko Beauty and Academy

Last updated: 27/11/2025

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To ensure the smooth operation of our studio and academy and provide all clients and students with fair access to our services, we have implemented the following policy. These guidelines help us manage our schedule effectively and offer released slots to other clients.

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This Cancellation & Rescheduling Policy explains how cancellations, changes and no-shows are handled at Bazko Beauty Salon & Academy (“we”, “us”, “our”). It applies to:

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  • Beauty treatments and services, and

  • Academy courses, classes and training (in-person or online), unless we state otherwise for a specific offer.

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By booking an appointment or course with us, you agree to this Policy.

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1. Contact details for cancellations
To cancel or reschedule, please contact us via:

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Your cancellation or change will be effective when we confirm we’ve received your message (during our working hours). Please ensure that you provide accurate contact information to receive our confirmations and reminders.

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2. Notice period for cancellations / rescheduling
We kindly ask for at least 48 hours notice if you need to:

  • Cancel an appointment

  • Reschedule to a different time/date

  • Change a service which significantly reduces the booking time

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This helps us offer the slot to someone else and manage our diary fairly.

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3. Deposits and prepayments (treatments)
To secure your appointment, a deposit is required at the time of booking.

  • Standard deposit: £20 of the treatment price.

  • The deposit can be paid by debit or credit card over the phone, in the studio, or via our online booking system.

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The deposit will be held as a credit toward your appointment.

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3.1 If you cancel or reschedule before the notice period
If you cancel or reschedule at least 48 hours before your appointment:

  • Your deposit will be refunded or transferred to a new appointment.

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3.2 If you cancel or reschedule late
If you cancel or reschedule less than 48 hours before your appointment:

  • Your deposit will be forfeited as a late cancellation fee.

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3.3 No-shows (did not attend)
If you do not attend your appointment and do not contact us:

  • Your deposit will be forfeited as a no-show fee.

  • We may also require full prepayment for future bookings.

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4. Lateness
We kindly ask that you arrive 5 minutes before your scheduled appointment time.

  • If you arrive up to 15 minutes late:

    • We will try to provide the full service but may need to shorten it so as not to delay other clients. The full fee will still apply.

  • If you arrive more than 15 minutes late:

    • We may need to cancel or reschedule your appointment, and this will be treated as a late cancellation (Section 3.2). A fee may be added to cover the cost of the reserved time.

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5. Patch tests, consultation forms and contra-indications
Some treatments require a patch test done at least [24 / 48] hours in advance and/or a consultation form to be completed truthfully.

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If you do not attend a required patch test, refuse one, or raise a medical condition that makes the treatment unsafe on the day, we may refuse to carry out the treatment. In that case, it will be treated as a late cancellation and the relevant fee or deposit policy (Section 3) will apply.

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6. Courses & training – deposits, balances and minimum numbers


6.1 Deposits and payment schedule

For Academy courses, we may require:

A non-refundable deposit of [YOU CHOOSE: % / £ amount] to secure your place;

and The remaining balance to be paid [YOU CHOOSE: X days before the course / on the first day / via instalments]. ​

 

We will confirm the exact payment schedule in your course information. ​

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6.2 Your cancellation (courses) If you cancel your place on a course:

  • More than 14 days before the start date:

  • Deposit: transferable to another date​

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Within 14 days of the start date:

Deposit: non-refundable. ​

 

If you book a course as a consumer (not a business) at a distance (e.g. online or by phone), you may have additional cancellation rights under UK consumer law.

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Where these rights apply, they take priority over anything in this Policy. ​

 

6.3 Transfers to another date or course

Where places are available, we may allow you to transfer to another: Course date Course type ​

Transfers may be: Allowed once free of charge with [YOU CHOOSE: minimum X days] notice; Subject to an administration fee of [YOU CHOOSE: £ amount]; or Not permitted within [YOU CHOOSE: final X days] before the start date. ​ State your preferred rules clearly here. ​

 

6.4 Lateness If you arrive late for your appointment or class:

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  • Up to [YOU CHOOSE: 10–15 minutes] late: We will try to provide the full service but may need to shorten it so as not to delay other clients. The full fee will still apply. ​

  • More than [YOU CHOOSE: 15–20 minutes] late: We may need to cancel or reschedule your appointment; and This may be treated as a late cancellation under this Policy. ​

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For courses: If you arrive late or miss part of a day, we cannot guarantee that you will meet the learning or assessment requirements, and no refund will be given for missed time.

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7. Our right to cancel or reschedule

We may need to cancel or reschedule appointments or courses if:

  • A therapist or educator is ill or unavailable

  • There are issues with the premises or equipment

  • Weather or travel conditions are unsafe

  • Other events occur beyond our reasonable control ​

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Where this happens:

  • We will contact you as soon as we can;

  • You will be offered [YOU CHOOSE: a new date / an alternative educator / a credit / a refund of any deposit or fees paid for the affected booking];

  • We will not be responsible for any additional costs you incur (e.g. travel, accommodation), unless required by law.

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8. Sickness, emergencies and exceptional circumstances
We understand that life happens (illness, family emergencies, etc.). Please contact us as soon as possible if something unexpected occurs.

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In genuine emergencies, we may choose, at our discretion, to:

  • Waive a late cancellation fee;

  • Transfer your deposit to a new appointment or course date; or

  • Offer a partial credit.

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This is not guaranteed, but we aim to be fair and reasonable.

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9. How this policy sits with your legal rights
Nothing in this Policy affects your statutory rights as a consumer under UK law. Where the law gives you stronger rights than this Policy, the law will always prevail.

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10. Changes to this policy
We may update this Policy from time to time. The latest version will always be available on our website and/or in the salon.

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